Patient Statement Count Reset

The patient statement count will reset when the coordination of benefits updates back to the patient. In instances where a patient is the current payer, one or more statements are sent before insurance is found. When insurance is found, the insurer becomes the current payer and the patient moves to secondary. Once insurance processes the claim, any remaining balance shifts back to the patient which makes the patient the current payer again.

In this scenario, ZOLL Billing will reset the patient’s statement count to zero when patient becomes the current payer again. If there was a suspension on the account, it will be removed. If a next statement date is missing, it will be set to the day after the reset. This ensures statements are properly sent when the patient responsibility updates.